Description

The Guest Service Manager is responsible for leading daily Guest Services operations, including Admissions, Reception, Season Pass Services, Locker Rental, and Cabana Rental. This leader will develop team members, drive operational excellence, resolve guest concerns, and ensure every guest receives friendly, efficient, and memorable service.

Requirements

Proven ability to lead, motivate, and develop large teams.

Experience with POS and ticketing systems (Accesso: Siriusware/ Passport software experience preferred)

High School diploma or GED

Minimum five (5) years’ work experience in a Guest Services environment is preferred

Verifiable supervisory experience of ten (10) or more employees for a minimum of two (2) years required is preferred

Proficient experience with Microsoft Outlook, Word, Excel, PowerPoint, or similar

 Must possess a valid state driver’s license

Able to lift twenty (20) pounds unattended and forty (40) pounds with assistance

 Willing and able to work odd or irregular hours including nights, weekends, and holidays

 Able to work in sunny, hot, humid, cold and rainy conditions

 Strong communicator with ability to motivate a team, deliver quality results, and maintain a positive attitude

  Ability to adequately and successfully perform all duties and responsibilities of this position