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MetroLagoons
Florida, United States
2 days ago

Description

MetroLagoons is pleased to announce we are seeking a General Manager in the Fort Myers and San Antonio areas.

The Lagoon General Manager is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; providing strong leadership; and creating opportunities for overall facility growth and individual skill enhancement.

Responsibilities

  • Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
  • Develops weekly, monthly, and yearly management reports outlining key facility statistics and summaries of daily operations. Also reports any current or future concerns and forwards recommended changes to the owner.
  • Initiates constant communication and collaboration with various ancillary departments within the venue to ensure a smooth and efficient operation.
  • Submits all paperwork, financial reporting, and payroll.
  • Ensures accurate facility maintenance through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies, equipment, and products.
  • Recruits key personnel for Admissions, Food and Beverage, Maintenance, Aquatics, and Operations.
  • Ensures staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
  • Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
  • Ensures fiscal responsibility through efficient scheduling of facility.
  • Assesses all employees’ progress continually; participates in annual performance evaluations, and assists in the termination process.
  • Provides excellent customer service and monitors guest feedback. Supervises and follows up on guest requests and comments.
  • Ensures facility is only accessed by members and/or guests and that it is safe and secure at all times.
  • Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
  • Attends all management functions and meetings associated with client.
  • Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
  • Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
  • Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
  • Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
  • Ensures compliance with all licensing and health requirements.
  • Other duties as assigned.


Requirements

  • Bachelor’s degree in hospitality or business management field or similar
  • Minimum of 5-7 years senior level leadership experience in a large facility
  • Previous Operational Management experience preferred.
  • Previous Aquatics Management experience preferred.
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Energetic, enthusiastic and motivational
  • Excellent customer service skills
  • Excellent verbal and written skills
  • Strategic planning, employee supervision and training, programming, and financial management skills
  • Effective leadership skills and strong work ethic
  • Personal training and or certifications associated with the industry highly desirable
  • Proficient in appropriate computer skills and office equipment
  • Ability to stand for long periods of time.
  • Awareness of proper body mechanics to prevent injury
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Must be able to lift up to 45-pounds
  • This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • Must work nights, weekends and holidays on a regular basis including most weekends in season

Job Information

  • Job ID: 63536293
  • Location:
    Florida, United States
    Fort Myers, Florida, United States
    San Antonio, Florida, United States
  • Position Title: Lagoon General Manager
  • Company Name For Job: MetroLagoons
  • Industry: Other
  • Job Function: Management
  • Job Type: 1
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 0-10%
  • Salary: $80,000.00 - $85,000.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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