Description

Skyviews Miami, a the 200Ft. Giant Observation Wheel, is owned and operated by Skyviews. Located within Bayside Marketplace in downtown Miami.

The role of a Supervisor is multifaceted, encompassing both technical and managerial responsibilities. Key aspects of a Supervisor's role include:

• Customer Service:
  • Delivering a positive, efficient, and courteous experience to customers by addressing their needs and inquiries, resolving issues promptly, and providing relevant information. The role involves actively listening, maintaining a professional demeanor, and ensuring customer satisfaction to build loyalty and foster repeat business.
• Guidance:
  • Provide direction and mentorship to team members, helping them develop their skills and grow professionally.
• Motivation:
  •  Inspire and motivate the team to achieve high performance and maintain a positive, productive work environment.
• Conflict Resolution:
  • Address and resolve any conflicts or issues that arise within the team or customers to maintain harmony and efficiency.
• Liaison:
  • Act as a bridge between team members and upper management, ensuring clear communication of goals, expectations, and feedback.
• Transparency:
  •  Keep the team informed about organizational changes, project updates, and other relevant information.
• Delegation:
  • Assign tasks and responsibilities to team members based on their strengths and availability.
• Monitoring:
  • Track the progress of the project, ensuring that timelines are met and adjusting plans as necessary.
• Development:
  • Identify training and development needs, facilitating opportunities for team members to enhance their skills.
• Problem Solving:
  • Provide technical support and guidance to team members.
• Quality Assurance:
  • Oversee the quality of the team's work, ensuring it meets the required standards and specifications.
• Reporting:
  • Provide regular updates to upper management on project status, challenges, and outcomes.
• The Supervisor will be comprehensively cross-trained in all aspects of the business, ensuring versatility and proficiency in multiple areas. This role involves overseeing operations for the observation wheel and ticketing procedures.

Requirements

Responsibilities:

• Ticket Operations:
  • Managing ticket sales and scanning to ensure a smooth customer experience.
• Ride Operations:
  • Overseeing the loading and unloading of passengers, ensuring safety and efficiency.
• Weather Monitoring:
  •  Continuously assessing weather conditions to ensure the safe operation of the ride.
• Cash Handling:
  • Managing cashier duties, including processing transactions accurately and efficiently.
• Inventory Management:
  •  Overseeing stock levels and ensuring timely replenishment to avoid shortages.
• By mastering these diverse responsibilities, the Supervisor will contribute significantly to the seamless operation and success of Skyviews Miami.
• Must be able to pass a drug test and background checks.
• Benefits offered after a 90 day probationary period.