Description

Location: West Berlin, New Jersey   

Company: Big Kahuna’s at Sahara Sam’s Oasis Water Park)

Overview:

The General Manager is responsible for the overall operation, profitability, and guest satisfaction of the park. This leadership position involves managing staff, overseeing budget and financial performance, ensuring safety protocols are met, and executing effective marketing and guest engagement strategies. The ideal candidate will have a background in theme park or hospitality management, a passion for guest service, and the ability to lead a large team in a fast-paced environment.

Key Responsibilities:

Leadership: Lead, motivate, and manage a diverse team, fostering a positive work culture and ensuring high performance across all departments (rides, water attractions, guest services, retail, food & beverage).

Operations: Oversee daily park operations, ensuring all attractions are running smoothly, safely, and efficiently.

Guest Experience:  Ensure that guests have an exceptional experience, from entry to exit. Address customer concerns promptly and professionally.

Financial Management: Develop and manage the park's budget, monitor revenue, control expenses, and maximize profitability while maintaining the quality of the guest experience.

Staffing & Development: Recruit, train, and retain a talented workforce. Ensure ongoing employee development and compliance with labor laws.

Safety & Compliance: Ensure all safety protocols are adhered to, including maintenance, inspection, and compliance with local, state, and federal regulations.

Marketing & Promotion: Collaborate with the marketing team to create and implement promotional strategies to increase park attendance and enhance guest satisfaction.

Event Planning: Oversee and coordinate special events, seasonal offerings, and park-wide initiatives.

Requirements

Qualifications:

5+ years of experience in a senior management role in the amusement, water park, or hospitality industry.

Proven track record of managing large teams, achieving financial targets, and improving operational efficiency.

Excellent leadership, communication, and interpersonal skills.

Strong problem-solving abilities and the capacity to handle high-pressure situations.

A passion for guest satisfaction and creating memorable experiences.

Knowledge of safety regulations and industry best practices.