Description

SUMMARY:

This position plays a vital role in the success of The Funplex Myrtle Beach and will be actively involved in 
the business process. This position is responsible for developing and managing the ride and attraction 
operations, increasing financial sustainability, reviewing all in-park-spending and per capita sales, and 
ensuring a positive guest experience

Requirements

Duties and Responsibilities:

• Help to lead, direct, and manage the Operations division to ensure guest safety is the #1 priority.
• Oversee the day-to-day operation of the amusement park in the absence of the General Manager.
• Responsible for providing supervision, guidance, coaching, and training of all employees including,
Supervisors and front-line team members. This includes ongoing training to improve team members’
abilities and guest service competence.
• Conduct regular reviews of the team to ensure optimum performance.
• Work closely with the GM and CEO to implement and manage business philosophies, and team-based and
individual goals and ensure the highest of standards and guest satisfaction.
• Responsible for strategically managing resources and budgets to ensure profitability goals are
met.
• Efficiently manage the cost of labor based on the manufacturer’s recommendations, safe operation, and the
facility’s attendance.
• Improve operational efficiency to enhance the guest experience and reduce operational costs.
• Ensure all guest incidents are appropriately managed, recorded, and reported and are satisfactorily
resolved while adhering to the policies and procedures.
• Manage any emergencies that may arise in order to minimize possible damage, loss, or injury to any
guests, co-workers, or company property. 
• Ensure all policies, procedures, manuals, risk assessments, and ride checklists are in place, reviewed
periodically for adequacy, and make any necessary updates. 
• Lead the admissions team to ensure all point-of-sale stations are running effectively.
• Manage cash control operations and till reconciliation.
• Develop ongoing training for all cashiers to ensure proper cash handling and improve team member's 
knowledge of the facility, products, discounts, and specials the Funplex has to offer.
• Oversee the park service team to ensure that park cleanliness is exceptional and meets Funplex 
standards. 
• Working with the CEO and General Manager to develop strategic plans and initiatives. 
• Communicate effectively with all departments including Food and Beverage, Maintenance, Mechanics,
and Sales/Marketing teams.
• Help facilitate crisis management training and scenarios.
• Regularly take part in the weekly manager meetings. 
• Actively demonstrate a strong personal commitment to the business vision.
• Perform other reasonable duties as requested by the General Manager and CEO

Knowledge, Skills, and Abilities:
• Leadership – Ability to lead people and maintain a visible leadership role in appropriate credibility 
throughout the organization, management, and employees. 
• Growth and Development – Develop industry and professional affiliations that enhance professional 
growth and development, staying current with the latest trends in the industry and business world; 
demonstrate the ability to set and achieve personal development goals.
• Communication – Highly developed interpersonal, verbal, and written communication skills, including 
presentation skills; ability to communicate clearly, concisely and persuasively.
• Decisiveness – Ability to handle detailed and complex problems and make timely decisions.
• Focus – Ability to set and meet strategic objectives, plans, and time schedules; ability to effectively 
establish and organize competing priorities; maintain a steadfast commitment to detail.
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Self-motivation/Initiative – Demonstrates ability to take initiative and execute to accomplish strategic 
objectives.
• Flexibility – Ability to handle multiple priorities simultaneously and maintain a flexible work schedule to 
meet various demands for concurrent projects; willingness to work nights, weekends, and 
holidays.
The Senior Operations Manager must be fluent in all aspects of operations management with knowledge 
of wage and hour regulations, team member management, and daily operational duties. This position 
must possess excellent communication skills, as well as managing all Operation Supervisors and frontline 
team members.
• Reports to: General Manager
• Supervises: Operation Supervisors, Ride Attractions, Admissions, and Park Services team 
members.
• Uniform Dress Code: Professional attire, logo staff shirt, slacks, no jeans, soft sole shoes
Equal Opportunity Employment
The Funplex is committed to a policy of equal opportunity of race, color, sex, religion, national origin, 
age, disability, pregnancy, sexual orientation, or any other basis protected by law. We are committed to 
administering our personal actions in accordance with applicable laws. This policy applies to all 
employment decisions including hiring, promotion, discipline, discharge, or other employment decisions